Platform updates

Easily add users who’ve messaged you through Instagram Direct to your chatbot audience. From there, you can keep the conversation going with targeted automated flows.

On your bot management dashboard, you can now manually switch your Instagram chatbot to a new simplified login method. This allows you to access your chatbot directly through your Instagram account without linking your Facebook Business Page.

You can now add private notes to your conversations using the new “Add Note” option in the “Action” element. To give you an idea, you can leave comments for your support team — this can be a brief recap of your conversation with a subscriber right after the “AI Step” element.

GPT-4.5, the latest and most advanced OpenAI model, is now available in the "AI Step" flow element. Just add your OpenAI token to start using GPT-4.5 for more engaging conversations and highly accurate responses.

The “AI Step” element in chatbot flows now supports new models, including GPT-4.1, GPT-4.1 mini, and GPT-4.1 nano. These models deliver highly relevant responses while keeping usage costs lower.

You can now create custom folders in your "Flows" tab and arrange them in a way that suits your workflow. By default, all flows are categorized into "System" and "Unsorted" folders.​

A new, handy button allows you to manually launch chatbot flows directly from your chat sidebar. Now when you view deals in the CRM system that were created through your chatbot, you can initiate flows without switching to the “Conversations” tab.

You can now switch between different chatbot flows directly within our chatbot builder. To do this, use the handy dropdown menu in the upper left corner.

Your chatbot can now reply within group topics where it was triggered and respond to specific messages using Telegram replies. You can also see which topics users interact with to get more context for their requests.

Add buttons with links to external resources to your WhatsApp chatbot’s free-form messages. You can add one clickable button per message.

Connecting a new chatbot to Instagram Direct is now simpler than ever. You don’t need to navigate through your Facebook settings anymore — just follow the step-by-step prompts in the pop-up window. Select an account type, grant permissions, and watch your chatbot do all the hard work for you!

Upgrade your Telegram chatbot using a permanent menu under an input field. You can add up to 20 buttons to your menu to guide subscribers to selected flows. Your menu will appear automatically if your last chatbot message has no other buttons.

You can now take over a chat when responding manually if it doesn’t have an assignee or is already assigned to one of your team members. To take over a chat, select a corresponding checkbox before sending your message.

You can now apply our new "AI integration enabled" filter to check if your bot uses AI. This will allow you to automatically direct subscribers to different chatbot flow branches based on whether the OpenAI token is added and whether a subscriber has reached their AI request limit.

Now you can add dynamic variables to button URLs in WhatsApp template messages. This will help you personalize links for every recipient and enhance customer communications.

Send even those WhatsApp message types through the API that are not yet supported by our chatbot builder. Add contact details, locations, address requests, and more from the Meta documentation to your messages. To do this, specify your message “type” and its corresponding data structure.

Now all your unsent messages are automatically saved as drafts, even when you switch to another chat. Draft conversations are marked with special indicators so you can easily return to them later.

You can now add separate cards or use the “Carousel” element to create carousels of cards for your live chat messages and add titles, images, descriptions, and buttons to them. You can create your cards manually, send them to your chat using the “API request” element, or copy them from other channels.

You can now disable the pause feature to resume your automated chatbot flow immediately after responding to users manually in chat, or set the pause duration from 10 minutes up to 1 day. You can also apply these settings to your Instagram, Facebook, and API conversations.

Our new “Repeat” element allows you to create automated action repetitions in your chatbot flows and schedule them at intervals ranging from 15 minutes to 60 days. You can also limit your flow element repetitions for every contact and manage your future interaction scenario.

You can now manually mark chatbot conversations as read or unread. Plus, any unanswered messages whether from the bot or a team member will automatically be highlighted in bold.

From now on, you can effortlessly share files with chatbot subscribers by dragging and dropping them into the input field. Press the up arrow key to edit your last Telegram message. You can also view who assigns team members to chatbot conversations for better tracking.

Using our new “AI Step” element, you can now integrate OpenAI right into your chatbot flows and tailor responses based on your customer intention during interactions with your AI bot. You can use it to perform a single action (translation or calculation) or run it until your chatbot subscriber meets your specified conditions.

In the “Action” element > the “Edit CRM deal” option, you can now select “Last contact deal” even if the deal was created outside the current flow. Select a deal pipeline and stage to narrow down your deal options.

Select the "Automatically transfer contacts to CRM" checkbox in chatbot settings to add your bot’s existing audience to the "Contacts" section in the CRM system. Contact names, phone numbers, and email addresses will be transferred automatically. You can also map your chatbot variables and CRM contact fields.

You can now upload .webp, .webm, or .tgs files to your Telegram chatbot messages and send them as stickers (.webm and .tgs files can be animated). To do this, drag stickers from Telegram to your device's desktop, then upload them as files to the chatbot builder or chats.

Now, if you have selected the "Any amount" option for your payment button, chatbot subscribers will be able to type in a payment amount or select one of the preset options.

With the "Close the chat" option in the "Action" element, you can mark your chat as resolved and lower its priority. This action also allows you to unassign your team member from this chat.

To ensure clear customer communication, you can select a specific subscriber message to reply to in your WhatsApp and Telegram chats.

Now you can allow your Telegram chatbot to start conversations with unsubscribed users who have requested to join your private group or channel. This option applies to groups and channels where the "Request admin approval" toggle is turned on in Telegram invite link settings. We have also updated the standard flow activated by this trigger.